We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Approximate shipping times (does not include weekends/public holidays):
a) USA ~ Standard Shipping 2 to 5 business days with tracking information
b) Rest of the world ~ Standard Shipping 4 to 14 business days with tracking information
c) Rest of the world ~ Expedited Shipping 2 to 4 business days DHL Express Door Delivery with tracking information
*Exceptions in (b & c) apply.
Delayed delivery - in very rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 20 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months).
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.
Please do drop us an email at deepsleep@sleep-bliss as soon as possible if you'd like to cancel an order that you have just made.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
If you have any questions, don't hesitate!